General Booking and Cancellation Policy
- All bookings made on Rahsafar are subject to cancellation charges imposed by the airline, which can vary depending on the flight and booking class.
- Rahsafar charges a nominal cancellation service fee of ₹300 per passenger per sector for domestic flights and ₹500 per passenger per sector for international flights.
- RAHSAFARC insurance fees are non-refundable.
- The premium for the Zero Cancellation-Fee product charged at booking time is non-refundable.
- Convenience fees are non-refundable under any circumstances.
- Some bookings may be non-refundable according to the airline’s specific policy.
- Partial cancellations may not be permitted as per the airline’s policy.
Cancellation Process
- Cancellations can be made online through the Mybooking section or by emailing Rahsafar.
- For cancellations within 24 hours of the journey, Rahsafar advises customers to contact the airline directly and then submit the cancellation request on Rahsafar’s website for refunds.
- Rahsafar is not responsible for any delays, cancellations, or amendments made by the airline.
- In case of no-show or unutilized bookings, customers must request refunds within 90 days of the travel date for air, rail, cab, bus tickets, or the check-in date for hotel bookings. Requests made after 90 days will not be eligible for refunds.
Amendment Policy
- Rahsafar assists with booking amendments, though in some cases, customers may need to contact the airline directly.
- Amendment charges on Rahsafar are subject to the airline’s policies, which may vary based on flight timings and booking class.
- Amendments leading to rescheduling will modify the original booking, and any cancellation of the original booking will also cancel the rescheduled booking.
Refund Policy
- Refunds are processed after receiving a cancellation request via the Mybooking section or email.
- For direct airline cancellations, refunds will be processed after deducting airline charges and Rahsafar’s service fee, and are subject to the airline’s refund processing.
- For international bookings, if marked as a no-show for the onward sector, the customer will also be considered a no-show for the return sector (if issued under a single PNR). Customers must contact the airline directly in such cases.
- Tickets issued by Rahsafar are valid for one year from issuance or as per the airline’s policy.
- Refunds for cancellations are credited directly to the customer’s payment method after Rahsafar receives the refund from the airline.
- Refunds are processed within 72 hours of receiving them from the airline/hotel/transporter/other suppliers.
- For bookings older than six months, refunds from airlines may be credited to the customer’s RAHSAFAR wallet. This amount can be transferred to a bank account via Rahsafar’s website.
- Due to banking procedures, credit card refunds may take up to 72 hours, while net banking refunds may take up to 7 days.
- Wallet amounts, once used, cannot be transferred back to a bank account but can be used for future bookings.
Insolvency or Bankruptcy of Airlines/Hotels
- Rahsafar is not liable for refunds if the airline or hotel closes operations or declares insolvency.
- Customers or agents cannot hold Rahsafar responsible for refunds in such cases.
- Rahsafar reserves the right to recover any refunded amounts if the airline or hotel becomes non-operational or bankrupt.
Holidays Amendment & Cancellation Policy
- Cancellations made 60 days or more before the departure date will incur a 25% charge of the tour cost.
- Cancellations made 30 days before departure will incur a 50% charge of the tour cost.
- Cancellations made 15 days before departure will incur a 100% charge of the tour cost.